CUSTOMER SERVICE

   * Geraint Parry is the Club's customer service contact and is available to the public during normal office hours.

   * The Club responds to any contact from a customer within a maximum of 30 days.

   * The Club will respond by letter, email or telephone to any contact from a customer.

   * The Club does not discriminate against, or in any way treat less favourably, any person on grounds of sex, sexual orientation, race, nationality, ethnic origin, colour, religion or disability.

This includes:

   * The advertisement of jobs 
   * The selection of candidates for employment or promotion 
   * Pay and employment terms 
   * Internal training 
   * Football development activities
   * The Club will not tolerate sexual or racially based harassment or other discriminatory behaviour, whether physical or verbal, and will work to ensure that such behaviour is met with appropriate disciplinary action in whatever context it occurs.

   * The Club consults supporters on a regular basis.

   * The Club publicises its position on major Club policy issues via the official programme and website.

   * The Club has and continues to develop ways to consult with shareholders, sponsors, local authorities and other interested parties.

   * The Club gives the earliest possible notice of any changes to its ticketing policy and the reasons for those changes.

   * The Club continues to strive for wider access to matches by offering a broad range of ticket prices.

   * The Club operates a scheme to enable supporters to pay for season tickets by instalment at a reasonable rate of interest.

   * At least 5% of tickets to each home game will be made available to non-season ticket holders.

   * Concessionary prices are available to junior supporters (under 16), young adults (16-21), senior citizens (over 60) and disabled.

   * The Club provides an area for disabled spectators. Mr. Tony Millington (01978 351332) can be contacted for details of our disabled facilities and ticket allocation.

   * When a game is "all ticket" for away fans, the Club's supporters are allocated tickets firstly to season ticket holders and then on a first-come, first-served basis. The home club determines the cost of these tickets.

   * Tickets for Cup competitions are priced as per normal league prices (unless Premiership opposition) and are allocated to season ticket holders primarily and then on a first-come, first-served basis.

Refunds

   * The Club does not offer refunds unless special circumstances apply.

   * If a match is postponed before kick-off, ticket holders are entitled to free admission to the re-arranged game, on production of a voucher, which will be distributed at the game. If a match is abandoned after kick-off, spectators are entitled to half price admission to the re-arranged match, on production of a voucher.

   * The Club abides by Football Regulations governing the allocation of tickets to visiting clubs.

   * The Club does not charge admission prices to supporters of a visiting club, which are higher than those charged to our own supporters for comparable accommodation. Our concessionary rates offered to senior citizens and junior supporters apply to supporters of a visiting club.

MERCHANDISE

   * The Club carries out its obligations under Football Regulations to prevent price fixing in relation to the sale of replica strip.

   * The Club offered refunds on merchandise in cases where the goods are found to be faulty and on production of receipt.

   * The Club's mascot, Wrex the Dragon, plays an important role in taking the Club into the community.

   *The Club offers coaching and reduced price tickets to everyone involved in the Community Schemes, including women and girls.

WREXHAM FC - June 1, 2009