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PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms tell you the rules for using our website: https://www.wrexhamafc.co.uk/ (our site).

1. USERS UNDER THE AGE OF 16

1.1 If you are under 16, you must ask your parent or a guardian before you:

(a) email us or ask us to email anything to you;

(b) send any information to us or subscribe to or register with our site;

(c) enter any competition or game that requires information about you or offers a prize;

(d) apply to join any Wrexham AFC membership scheme;

(e) post any information on any bulletin boards or enter any chat rooms available on our site; or

(f) offer or agree to buy anything online.

1.2 By continuing to use our site and any of the services offered by it, you are confirming that you have received the consent of your parent or a guardian.

2 WHO WE ARE AND HOW TO CONTACT US

2.1 https://www.wrexhamafc.co.uk/ is a site operated by Wrexham AFC Limited (weus or our in these terms), registered in England and Wales under company number 07698872, with our registered office at Racecourse Ground, Mold Road, Wrexham, WALES, LL11 2AH. Our main trading address is Wrexham AFC, Racecourse Ground, Mold Rd, Wrexham LL11 2AH. Our VAT number is GB 248236007.

2.2 We are a limited company.

2.3 To contact us, please email info@wrexhamfc.tv or telephone our customer service line on 01978 89 1864.

3 YOUR ACCEPTANCE TO THESE TERMS

3.1 By using our site, you confirm that you accept these terms of use and that you agree to comply with them. We recommend that you print a copy of these terms for future reference.

3.2 If you do not agree to these terms, you must not use our site.

3.3 You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

4 RELEVANT OTHER POLICIES

These terms of use refer to the following additional terms, which also apply to your use of our site:

(a) our Privacy Policy, which sets out how we may use your data;

(b) our Cookie Policy, which sets out information about the cookies on our site; and

(c) if you purchase goods from our site, our Terms and Conditions of Supply, which will apply to all such purchases and sales.

5 OUR SITE IS FOR UK RESIDENTS ONLY

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

6 ACCOUNT SAFETY

6.1 If you choose, or you are provided with, a user-identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

6.2 We have the right to disable any user-identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

6.3 If you know or suspect that anyone other than you knows your user-identification code or password, you must promptly notify us at info@wrexhamfc.tv.

7 USING OUR MATERIAL ON OUR SITE

7.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it by. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

7.2 You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

7.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

7.5 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7.6 You must not do anything which may interfere with or disrupt our site or any services we provide through our site.

8 INFORMATION ON OUR SITE

8.1 The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

8.2 Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

8.3 We are under no obligation to maintain or to update our site. We may update, suspend, delete and change the content within or the functionality of our site at any time without notice or liability to you.

9 WEBSITE LINKS

9.1 Where our site contains links to other sites and resources controlled and owned by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or of any information you may obtain from them.

9.2 We have no control over the contents of those sites or resources and, accordingly, we will have no liability in respect of them.

10 THIRD-PARTY INTEGRATION

10.1 Our site may integrate with other services or platforms (whether offered by us or third parties), for example, mobile apps, retail platforms, Facebook, Twitter or Instagram. We may facilitate sign-in via these services or other shared functionality.

10.2 Third-party services and platforms will usually require you to have a separate account or registration with them. The terms on which those services and platforms engage with you and share information or data with us is between you and them. You should appraise yourself of their own relevant terms and conditions before you associate your activity on our site with those third-party services and platforms.

11 USER-GENERATED CONTENT

11.1 Our site may include information and materials uploaded by other users of our site, including to bulletin boards, forums and chat rooms. Any such information or material has not been verified or approved by us and we take no responsibility for any such user-generated content. The views expressed by other users on our site do not represent our views or values.

11.2 To the extent permitted by law, we make no warranty, nor any endorsement or representation in respect of any user-generated content and we exclude all implied warranties as to the accuracy, correctness, timing or reliability of any information, statements, advice and opinions given by users of our site which are those of such users only.

11.3 By submitting content to our site, you agree to us storing it on our servers, sharing it with other users (where appropriate) and otherwise using it in accordance with our Privacy Policy.

11.4 Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy at paragraph 13 below.

11.5 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer and any costs we incur (including professional costs, such as legal fees) as a result of your breach of warranty.

11.6 Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all ownership rights in your content, but you are required to grant the licence detailed at paragraph 12 to us.

11.7 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy

11.8 If you wish to complain about content uploaded by other users, please contact us on info@wrexhamfc.tv.

12 RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD

When you upload or post content to our site, you grant us the following rights to use that content:

(a) an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by our site and across different media including to promote our site; and

(b) an irrevocable, perpetual, worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content for their purposes.

13 ACCEPTABLE USE POLICY

13.1 Any and all content which you contribute to or send via our site must:

(a) be accurate (where they state facts);

(b) be genuinely held (where they state opinions); and

(c) comply with all applicable law in the United Kingdom and in any country from which they are posted.

13.2 Any and all content which you contribute to or send via our site must not:

(a) be unlawful, threatening, defamatory, obscene, harassing or racially or ethnically offensive and/or harmful to the Club or any third party;

(b) be or contain anything which is or may be technically harmful (including a computer virus, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data);

(c) advocates, promotes or assists any unlawful act such as (by way of example only) computer misuse or copyright infringement;

(d) infringe the intellectual property rights or other rights of any third party; or

(e) be contributed or sent for commercial gain.

13.3 We reserve the right to remove any and all user-generated content acting in our sole discretion.

14 OUR LIABILITY

14.1 Whether you are a consumer or a business user:

(a) We do not exlude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

(b) Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which are set out in our Terms and Conditions of Supply.

14.2 If you are a business user:

(a) We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

(b) We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our site or your use of or reliance on any content displayed on our site or any website linked to our site. In particular, we will not be liable for:

(i) special, indirect or consequential loss or damages;

(ii) loss of profits, sales, business, or revenue;

(iii) business interruption;

(iv) loss of anticipated savings;

(v) wasted costs;

(vi) loss of or corruption of data; or

(vii) loss of business opportunity, goodwill or reputation.

14.3 If you are a consumer user:

(a) Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes.

(b) We will endeavour to provide our site to you using reasonable care. However, to the extent permitted by law, we make no representations nor give any warranties in respect of our site or the content comprising them and we exclude all implied warranties as to quality, accuracy or fitness of our site. We do not warrant that our site or its content or any of the functions contained therein will operate without interruption or delay or will be error free, free of viruses or bugs or compatible with any hardware, software or materials.

(c) We make no representation and expressly exclude all conditions or warranties, express or implied, including but not limited to the quality, performance and fitness for purpose of all items and content made available on our site to the full extent permitted by English law.

(d) Subject to paragraph 14.1(a), we shall not be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of or access to our site, any inability to access our site, any failure or inability to complete a transaction, any technical, network, electronic, computer hardware or software failure of any kind, whether direct or indirect, including:

(i) damage to software or hardware;

(ii) damage for loss of business;

(iii) loss of goodwill;

(iv) loss of reputation;

(v) wasted costs;

(vi) anticipated savings;

(vii) loss of profits; or

(viii) any other consequential, special or indirect loss.

(e) If any provision under this section is unenforceable in whole or in part then, subject to paragraph 14.114.1(a) above, in view of the fact that we provide our site to you without charge, our total liability to you for all damages, losses, claims and expenses suffered by you as a result of our breaking these terms shall be no greater than £5 for one incident or a series of incidents attributable to the same cause.

(f) If either you or we fail to comply with these terms, then that person shall not be responsible for any losses that the other suffers as a result of such failure, except for those losses which are a foreseeable consequence of the failure to comply with these terms.

15 YOUR LIABILITY

You agree to indemnify us and our directors, officers, employees and agents, as well as our partners, licensors and suppliers from and against any and all claims, actions, suits or proceedings, as well as any and all losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of:

(a) any misrepresentation, act or omission made by you in connection with your use of our site;

(b) any non-compliance by you with these terms; and

(c) any claims brought by third parties arising from or related to your access or use of our site.

16 VIRUSES

16.1 We do not guarantee that our site will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

16.3 You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

17 LINKING TO OUR SITE

17.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

17.2 You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

17.3 You must not establish a link to our site in any website that is not owned by you.

17.4 Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

17.5 We reserve the right to withdraw linking permission without notice.

17.6 The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy above.

17.7 If you wish to link to or make any use of content on our site other than that set out above, please contact media@wrexhamfc.tv.

18 SUBSCRIPTION SERVICES

18.1 If you subscribe to any of our email services (such as newsletters) your use of the content received through the email service will be subject to these terms.

18.2 You may be offered the opportunity to subscribe and/or register to receive additional restricted access to our site or information. We are not under any obligation to accept a request for registration or subscription and reserve the right to suspend or terminate access at any time for any reason, for example, if your continued use is believed to prejudice us or other users.

19 TRADE MARK

The Wrexham AFC crest is a UK registered trademark (UK00003003122) of Wrexham AFC Limited. You are not permitted to use it without our approval, unless it is permitted under the section 'Using material on our site' at paragraph 7 above.

20 LIVESTREAMS

20.1 If you purchase a livestream for any of our matches on InPlayer, you thereby agree to the following terms & conditions of use.

20.2 The use of InPlayer is strictly limited to private or domestic purposes and any other use is strictly prohibited.

20.3 The use of location-blocking or location-altering software such as VPNs or changing an IP address to view our site from a different country is strictly forbidden. We reserve the right to suspend the account of any supporter that we believe to be blocking or altering their location or IP address without a refund.

20.4 The disclosure of your username and/or password is not permitted and the right to use InPlayer is personal and limited to viewing on one device at any time.

20.5 You must not forward, record, copy, reproduce, store, transfer, modify, post, distribute or publish any of the content on InPlayer without our prior written permission.

20.6 In the event that you are unable to livestream a match you have purchased due to technical issues, a refund will only be issued if: (a) you report the technical issue (with sufficient detail) during the relevant match, (b) the issue proves to be a fault of our providers, (c) the issue could not be rectified during the match, and (d) the product is proven to be unusable. Please note, that if you do not watch a stream through choice, or do not report a technical issue to customer service during the game, we will not be able to issue a refund.

21 CHANGES TO THESE TERMS

We amend these terms from time to time, and any amendment shall take effect immediately. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

22 CHANGES TO OUR SITE

We may update and change our site from time to time to reflect, for example, changes to products, user needs, business priorities and operational requirements.

23 SUSPENSION OR WITHDRAWAL OF OUR SITE

23.1 Our site is made available free of charge. You are responsible for making all arrangements necessary for you to have access to our site.

23.2 We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our site for business and operational reasons.

24 TRANSFER OF THIS AGREEMENT

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing, for example via a notification on our site, if this happens and we will ensure that the transfer will not affect your rights under this contract.

25 MISCELLANEOUS

25.1 If any paragraph or part of any paragraph of these terms is found to be unlawful or unenforceable, that paragraph or part-paragraph (as applicable) will be deemed deleted. Nothing shall affect the validity of the rest of these terms, which shall continue to apply in full force.

25.2 References to “include”, “including”, “in particular” or any similar expression are used for illustrative purposes only and shall not be construed as limiting in any sense the words that precede them.

26 APPLICABLE LAW AND JURISDICTION

26.1 If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales shall have exclusive jurisdiction except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, or if you are resident of Scotland, you may also bring proceedings in Scotland.

26.2 If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

This is a child-friendly explanation of how we use information. You should read it with a parent, guardian or other adult so that they can help you understand.

When you:

Look at our website;

Contact us; or

Create an account with us,

we collect some information about you (like your name, or information about the tablet or computer you are using).

We do this because we need to so we can carry on making our website and our other services better. We make sure we use as little personal information as possible and only for as long as we need to. 

We will only keep your information as long as we need it. You can ask us for a copy of your information, or to correct, erase or stop using it. We will do our best to keep your information safe.

For some uses of your personal information we may ask your permission. If you are aged 13 or over, you can give your permission yourself. If you are aged under 13 we need the consent of your parent or guardian.

You can use certain parts of our website without providing us with any of your personal information. If you do provide us with your personal information we will use it as it says on that part of the website. For example if you sign up to receive a newsletter, we will use your email address to send you the newsletter and news, updates and promotions we think you might like.

If you are under 13 and wish to receive offers and marketing from us, you will need to get consent from your parent/guardian. Your parent/guardian will need to confirm their consent by ticking the consent box on the relevant sign up page. Where you are using the website for anything else, please talk with your parent/guardian about the information we send to you, and check that they are happy for you to continue to receive this information. If you do not tell us you do not want to receive this information any more, we will assume you have your parent and/or guardian's consent to continue to receive this information.

You can ask us to stop sending you emails, texts or other communications at any time. In each message we send to you there will be an 'unsubscribe' option, if you follow these instructions we will stop sending the messages. You can also contact us if you have any questions, want us to stop sending you messages or want to change any of the information you have given to us.

If you are a parent or guardian of a child who is using www.wrexhamafc.co.uk or otherwise in contact with us, we recommend that you supervise your child while they are online and check what personal information your child is providing to us.

We make sure that any information or marketing that we send to under-18s is always age appropriate. If you have any concerns about the information your child is receiving, please contact us.

Introduction

Welcome to the Wrexham AFC Limited's privacy policy. 

Wrexham AFC Limited respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

You can download a pdf version of the policy here.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

Important information and who we are

Purpose of this privacy policy

This privacy policy aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, create an account, purchase a product or service or take part in a competition. 

Information which is designed for children and our younger fans can be viewed in the "Info for kids" section below and separately via this link.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them. 

Controller

Wrexham AFC Limited is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below. 

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our Data Protection Officer.

Email address: dpo@wrexhamfc.tv

Postal address:  Data Protection Officer, Racecourse Ground, Mold Road, Wrexham, LL11 2AH

Telephone number: 01978 891864

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 15th March 2021.  

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender. When you visit our stadium, training ground, offices or other premises we may collect CCTV images of you.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. 

Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.  

Usage Data includes information about how you use our website, products and services. 

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

Special Categories of Personal Data 

We may record details of any disability or health needs you may have at the time of booking an event or service to help us make reasonable adjustments for you and to ensure your safety. We will usually ask your consent to do this, unless there are other legal grounds on which we need to use the information. 

In some limited circumstances, we may process information about criminal convictions, where this is necessary for public order and the prevention of crime and there are adequate protections in place. 

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time. 

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

purchase our products or services;

create an account on our website;

subscribe to our service or publications; 

request marketing to be sent to you;

enter a competition, promotion or survey; or

give us feedback or contact us. 

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy https://www.wrexhamafc.co.uk/cookie-policy for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below: 

Technical Data from the following parties:

analytics providers such as Google based outside the UK; 

advertising networks; and

search information providers.

Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

Identity and Contact Data from data brokers or aggregators.

Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the UK. 

Monitoring and CCTV

We may monitor or record telephone calls for security purposes and to improve the quality of services we provide to you.

Please note that for your safety and security, and for the prevention and detection of crime, CCTV is in operation at our premises. There is signage in and around all sites which operate CCTV. 

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us, but this will not affect an processing undertaken before that point.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out below.

To register you as a new customer

(a) Identity 

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity 

(b) Contact 

(c) Financial 

(d) Transaction 

(e) Marketing and Communications

(a) Performance of a contract with you 

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity 

(b) Contact 

(c) Profile 

(d) Marketing and Communications

(a) Performance of a contract with you 

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity 

(b) Contact 

(c) Profile 

(d) Usage 

(e) Marketing and Communications

(a) Performance of a contract with you 

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)  

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity 

(b) Contact 

(c) Profile 

(d) Usage 

(e) Marketing and Communications 

(f) Technical 

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical 

(b) Usage 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity 

(b) Contact 

(c) Technical 

(d) Usage 

(e) Profile 

(f) Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

Promotional offers from us 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). 

You will receive marketing communications from us if you have requested information from us or purchased [goods or services] from us and you have not opted out of receiving that marketing.

Third-party marketing 

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. 

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time. 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Cookies

In common with many other website operators, we use standard technology called "cookies" on our website. Cookies are small pieces of information that are stored by your browser on your computer and they are used to record how you navigate this website on each visit. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see Cookie Policy.

Change of purpose 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.

External Third Parties as set out in the Glossary.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy. 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

International transfers

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK. 

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented: 

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. 

Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK. 

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

We tend to keep basic information about our fans and customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.

In some circumstances you can ask us to delete your data: see section 10 (your legal rights) below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. 

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to: 

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request. 

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: 

If you want us to establish the data's accuracy.

Where our use of the data is unlawful but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. 

You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you. 

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us. 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. 

INFO FOR KIDS

This is a child-friendly explanation of how we use information. You should read it with a parent, guardian or other adult so that they can help you understand.

When you:

Look at our website;

Contact us; or

Create an account with us,

we collect some information about you (like your name, or information about the tablet or computer you are using).

We do this because we need to so we can carry on making our website and our other services better. We make sure we use as little personal information as possible and only for as long as we need to. 

We will only keep your information as long as we need it. You can ask us for a copy of your information, or to correct, erase or stop using it. We will do our best to keep your information safe.

For some uses of your personal information we may ask your permission. If you are aged 13 or over, you can give your permission yourself. If you are aged under 13 we need the consent of your parent or guardian.

You can use certain parts of our website without providing us with any of your personal information. If you do provide us with your personal information we will use it as it says on that part of the website. For example if you sign up to receive a newsletter, we will use your email address to send you the newsletter and news, updates and promotions we think you might like.

If you are under 13 and wish to receive offers and marketing from us, you will need to get consent from your parent/guardian. Your parent/guardian will need to confirm their consent by ticking the consent box on the relevant sign up page. Where you are using the website for anything else, please talk with your parent/guardian about the information we send to you, and check that they are happy for you to continue to receive this information. If you do not tell us you do not want to receive this information any more, we will assume you have your parent and/or guardian's consent to continue to receive this information.

You can ask us to stop sending you emails, texts or other communications at any time. In each message we send to you there will be an 'unsubscribe' option, if you follow these instructions we will stop sending the messages. You can also contact us if you have any questions, want us to stop sending you messages or want to change any of the information you have given to us.

If you are a parent or guardian of a child who is using www.wrexhamafc.co.uk or otherwise in contact with us, we recommend that you supervise your child while they are online and check what personal information your child is providing to us.

We make sure that any information or marketing that we send to under-18s is always age appropriate. If you have any concerns about the information your child is receiving, please contact us.

Glossary

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES

External Third Parties

Service providers acting as processors who provide IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.

WREXHAM AFC ONLINE SHOP – TERMS AND CONDITIONS

Our terms

1.         These terms

1.1       What these terms and conditions cover. These are the terms and conditions that will apply to all UK and international orders for the supply of products to you, whether these are goods or digital content.

1.2       Terms may apply differently depending on where you live. Please note that certain provisions of these terms and conditions will apply differently depending on whether you live in the UK or outside of the UK. Provisions that may vary include clauses 4 (Our contract with you), 9 (Delivering the products) and 10 (Payment, tax and duties).

1.3       Why you should read them. Please read these terms and conditions carefully before you place your order to us. These terms and conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms and conditions, please contact us to discuss.

1.4       Minors. We reserve the right to cancel any order that is made by a minor, under the age of 18, where the consent of that minor's legal guardian is not received. If you are under 18 years of age, you must ensure that your parent or legal guardian knows and has given their permission for you to buy anything from our online shop.

1.5       Consumer. In purchasing products from our website you confirm that you are a consumer. A consumer is someone who is: (1) an individual; and (2) acting wholly or mainly outside of their trade, business or profession.

2.         Information about us and how to contact us

2.1       Who we are. We are Wrexham AFC Limited, a company registered in England and Wales. Our company registration number is 07698872 and our registered office is at Racecourse Ground, Mold Road, Wrexham, WALES, LL11 2AH. Our registered VAT number is 248236007

2.2       How to contact us. You can contact us by telephoning our customer service team at 01978 891864 or by writing to us at The Racecourse Ground ,Mold Road, Wrexham, Wales, LL11 2AH   E Mail to clubshop@wrexhamfc.tv.

2.3       How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4       "Writing" includes emails. When we use the words "writing" or "written" in these terms and conditions, this includes emails.

3.         Our products

3.1       Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

3.2       Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

3.3       Product information. Each product on our website is sold subject to its description on its product page. This may set out additional terms related to that product including, but not limited to, terms relating to delivery dates, warranties and any applicable guarantees that may apply to the relevant product.

3.4       International orders. We cannot guarantee that all products will be available for international delivery to every country.

4.         Our contract with you

4.1       When is your order placed? You place your order for products on our website by following the prompts and clicking the "Buy Now", "Order" or "Confirm" button at the end of the checkout process. Once you have clicked this button, you will have made an order.

4.2       How much is the delivery cost? The delivery charge will be shown in the order process before you complete you order. You confirm your acceptance of this charge when you place your order.

4.3       Reviewing your order. You will be given the opportunity to review your order and make any amends before you place your order.

4.4       Acceptance of your order. We are not required to accept your order and we may modify, reject or cancel your order for any reason including, but not limited to, the product is out of stock, we are unable to obtain authorisation for your payment, because we have identified an error in the price or description of the product or because you are not complying with these terms and conditions. If we do not accept your order, we will inform you of this in writing and will not charge you for the product.

4.5       Order acknowledgement. Following your confirmation and placing of the order we will send you an acknowledgement email detailing the order and the final price you will pay for the products including tax and shipping costs. Please note that this email is not an order confirmation or an acceptance of your order by Wrexham AFC Limited and we reserve the right to reject, modify or cancel such order in accordance with clause 4.4. Our acceptance of your order will take place as described in clause 4.6.

4.6       How we will accept your order. We will confirm our acceptance of your order by sending you an email that confirms the products you have ordered have been dispatched (the Dispatch Confirmation). The contract between you and us will only be formed when we send you the Dispatch Confirmation and such contract shall be governed by these terms and conditions.

4.7       Your order number. We will assign an order number to your order and tell you what it is when we acknowledge receipt of your order in accordance with clause 4.5. It will help us if you can tell us the order number whenever you contact us about your order.

4.8       What products will be delivered? We will only deliver products we have confirmed to you in a Dispatch Confirmation email that we will deliver.

4.9       When is payment for the products taken? Your credit/debit card will be charged when your order is confirmed.

5.         Your right to cancel/return products

5.1       Subject to clause 5.2, you have the following cancellation rights when you buy products from us online:

(a)        You are entitled to cancel your order if you wish, provided that you exercise your right no longer than 14 days after the day you receive the products in question.

(b)        You have an additional right to return individual products or your whole order up to 30 days after the day on which your order is dispatched from us. Returns must be in original condition, unworn/unused with original tags and labels.

5.2       Your right to cancel or return products does not apply to:

(a)        digital products after you have started to download or stream these;

(b)        products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them (for example, pierced jewellery);

(c)        sealed audio or sealed video recordings (DVDs, videos, PC & video games) or sealed computer software, once these products are unsealed/opened after you receive them;

(d)       products which have been clearly personalised. Further, we accept no responsibility once a replica shirt or short has been printed if a player leaves the team and/or their team number changes, or if the badge and/or sponsors change in the future;

(e)        any products which become mixed inseparably with other items after their delivery; or

(f)        products which by their nature cannot be returned (for example, underwear/swimwear which has been worn) or are liable to deteriorate or expire rapidly.

5.3       Exercising your right to cancel. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement, including details of your name, address (including country), details of the order you wish to cancel (including the order number) and, where available, your phone number and email address. To cancel any products, please send the above information using one of the following methods: 

(a)        Phone or email. Call customer services on 01978 891864 or email us at clubshop@wrexhamfc.tv

(b)        By post. Print off the form and post it to us at the address on the form.  Or simply write to us at that address.

5.4       Returning the products once you have cancelled. If you decide to cancel, you should return the products to us at Wrexham AFC Club Shop, The Racecourse Ground, Mold Road, Wrexham LL11 2AHat your cost within 30 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the cost of those returned products. If you cancel your whole order in accordance with clause 5.1(a) only, this includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery). If you do not cancel your whole order, but only certain products within your order, we will only reimburse you for the cost of those products returned and we will not refund the cost of delivery.

5.5       When will you receive the reimbursement? We will make the reimbursement no later than 14 days after the day we receive the relevant products back from you or, if such products have not been dispatched to you, 14 days of you informing us that you have changed your mind and would like to cancel your order.

6.         How to change, cancel or return your order

6.1       Other than in the circumstances set out in clause 5, it is not possible to make changes to your order once you’ve placed it. If you’d like to add products to your order, please place a new order for such products.

6.2       If you need to change details of your delivery address, remove products from your order or cancel it completely, please contact our customer services team on the contact details detailed at clause 5.3 above.

6.3       If the products you ordered have already been collected from our warehouse for delivery to you, then you will need to return those products to us in accordance with clause 5.4.

6.4       Except as provided in clause 5.4, unless products are faulty, damaged or not as described upon delivery you are expected to bear the cost of any return and your original delivery charge will not be refunded.

7.         Our rights to make changes

7.1       Minor changes to the products. We may change the product:

(a)        to reflect changes in relevant laws and regulatory requirements; and

(b)        to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

7.2       Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

8.         What if the products are damaged or faulty

8.1       If your order arrives and the products are damaged, faulty or not as described, you may be able to get the product repaired or replaced or get some or all of your money back.

8.2       How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01978 891864 or write to us at Wrexham AFC Club Shop, The Racecourse Ground, Mold Road, Wrexham LL11 2AH or e mail us at clubshop@wrexhamfc.tv .Alternatively, please speak to one of our staff in-store.

8.3       Refunds for products which arrive damaged, faulty or not as described. Following inspection of the returned products and our assessment as to whether such products are damaged, faulty and/or not as described, in the event that a refund is owed we will reimburse you with the partial or full cost (as appropriate) through the payment method you used to place the order within 14 days of our receipt of the returned products. Where a refund is due or a repair or replacement provided, we will reimburse you for the reasonable costs of you returning the products to us.

8.4       Refunding delivery costs. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method available. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

8.5       Statutory rights and remedies. These terms and conditions, including this clause 8, are in addition to any statutory rights and remedies you may have under English law and the law of your country of residence. We are under a legal duty to supply products that are in conformity with this contract. For those resident in England and Wales, please see below a summary of your key legal rights in relation to the product. Nothing in these terms and conditions will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example replica shirts, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a)         Up to 30 days: if your goods are faulty, then you can get an immediate refund. 

b)         Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

c)         Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.  

See also clause 5.1(a).

If your product is digital content, for example a subscription to a streaming a match, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

a)         If your digital content is faulty, you're entitled to a repair or a replacement.

b)         If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

c)         If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

See also clause 5.1(a).

9.         Delivering the products

9.1       Delivery costs. The costs of delivery will be as displayed to you on our website during the process of placing your order. You confirm your acceptance of this charge pursuant to clause 4.2.

9.2       When we will provide the products.

(a)        During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract.

(b)        Delivery lead times to international addresses will vary according to destination but we will use reasonable endeavours to ensure that all products will be delivered within 30 days from the conclusion of the contract with us.  In the event that your order has been dispatched by us (as confirmed in the dispatch confirmation e-mail) but has not arrived within the estimated delivery time range, please contact our customer services team at the contact details above. Please contact our customer services if you have any queries about international delivery services.

(c)        Depending on stock availability, we may split delivery of your order into several parts and deliver them separately. You will not be charged extra for this.

9.3       Events outside of our control.

(a)        Occasionally, delivery of your order may be delayed or prevented for reasons beyond our control, such as material shortages, import delays or higher than anticipated demand. Delivery may also be delayed due to customs-related processes (such as inspection).

(b)        If delays outside of our control occur, we will use reasonable endeavours to keep you informed and seek to minimise the delay. Provided we do this, we shall not be liable for any such delays. For the avoidance of doubt, time is not of the essence for the delivery of the products, but you will remain entitled to all statutory rights provided to you by the applicable laws.

9.4       When you become responsible for goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

9.5       When you own goods. You own a product which is goods once we have received payment in full.

9.6       Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a)        deal with technical problems or make minor technical changes; or

(b)        update the product to reflect changes in relevant laws and regulatory requirements.

9.7       We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not charge you for the products during the period for which they are suspended. As well as suspending the products we also reserve the right to charge you interest on your overdue payments in accordance with clause 10.5.

10.       Payment, tax and duties

10.1     How to pay. Payment is to be made in the currency selected by you on the website prior to checkout. International credit card providers or banks will determine the exchange rate. If the currency you use to pay is made in a currency not issued as standard by the bank/credit provider, they may add an additional processing or administration charge which the cardholder will be liable to pay.

10.2     When you must pay and how you must pay. When you must pay depends on what product you are buying:

(a)        For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

(b)        For digital content, you must pay for the products before you download them.

10.3     What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you.

10.4     Delivery charges. Our delivery charge will be itemised as ‘delivery’ on the delivery and order confirmation pages of the website and in emails from us, after the subtotal for the value of the goods purchased.

10.5     We can charge interest if you pay late. If you do not make any payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 5% a year. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.6     Tax, customs and duties.

(a)        Applicable tax will depend on your country of residence as follows:

(i)         UK. The price paid for the product and applicable delivery charges will include VAT.

(ii)        Outside the UK. The price paid will generally be zero-rated and not subject to UK VAT, but the price paid by you for the products and/or delivery will remain the same as shown on the website. Please see clauses 10.6(b) to (f) (inclusive) below for further information regarding purchases from outside the UK.  

(b)        Products delivered to destinations outside the UK may be subject to taxes (including VAT), fees, customs duty, levies or other charges as a result of local legislation or customs formalities. The recipient of your order is responsible for all customs formalities for the import of the products and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the UK. The recipient of the goods, not the person placing the order, will typically receive a separate request for payment of these charges. If you’re ordering products to be delivered to someone else, please ensure they’re aware that they’ll be responsible for these additional charges.

(c)        Unfortunately, we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We advise that you check any customs formalities and the import charges applicable in any non-UK country before ordering products to be delivered there. We will use commercially reasonable efforts to provide you with information which we hold which relates to the product or consignment which you may need in order to arrange customs clearance.

(d)       You (or the recipient of the products, if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s your responsibility to check that any products ordered comply with country, state and/or federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.

(e)        You agree that we will act on your behalf as exporter of the products and will complete export declarations in our own name on your behalf.

(f)        We may also request information from you in relation to customs formalities. You must respond to any request for information within 5 days of the request, or the order will be cancelled, and the products returned to our warehouse.

11.       Our responsibility for loss or damage suffered by you

11.1     We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2     We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors for:

(a)        fraud or fraudulent misrepresentation;

(b)        breach of your legal rights in relation to the products, including the right to receive products which are:

(i)         as described and match information we provided to you;

(ii)        of satisfactory quality;

(iii)       fit for any particular purpose made known to us; and

(iv)       supplied with reasonable care and skill; or

(c)        for defective products under the Consumer Protection Act 1987.

11.3     Digital content damages device. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

11.4     Liability cap. In no event shall we or our affiliates be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages of any kind whatsoever. To the fullest extent permitted by law, in no event shall we or our affiliates be liable for any direct damages exceeding the greater of the monies paid by you to us for products in the 12 months preceding the claim or £100 GBP.

11.5     We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose, we will have no liability to you for any:

(a)        loss of income or revenue;

(b)        loss of profit;

(c)        loss of business;

(d)       wasted costs;

(e)        loss of data;

(f)        loss of anticipated savings;

(g)        loss of business opportunity; or

(h)        indirect, consequential or special loss.

12.       How we may use your personal information. We will only use your personal information as set out in our PRIVACY POLICY.

13.       Other important terms

13.1     We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms and conditions to another organisation. We will contact you to let you know if we plan to do this.

13.2     You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree to this in writing.

13.3     Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

13.4     If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5     Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

13.6     The laws that apply to this contract and where you may bring legal proceedings. These terms and conditions are governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts. You may bring a claim to enforce your consumer rights in connection with these terms and conditions before the courts of your resident country, as laws in your country of residence may also apply to allow you certain levels of consumer protection. In addition, you are also entitled to bring a claim before the courts of England and Wales if you prefer.

13.7 Variation. We reserve the right to change these terms and conditions from time to time, but any changes will not apply to any orders that we have accepted prior to the change being made. Any changes to the terms governing existing contracts must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what we and you are expected to do.

Disclaimer: Wrexham AFC Limited is a limited liability company, registered in England and Wales with company registration number 07698872 and whose registered address is at Wrexham AFC, The Racecourse Ground, Mold Road, Wrexham, LL11 2AH.

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