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SUPPORTER INFORMATION | Wrexham AFC vs Gloucester City

Everything you need to know about attending today's game

18 December 2021

Former winners Wrexham return to Buildbase FA Trophy action this afternoon, when they host Gloucester City in the third round at the Racecourse Ground. The 2013 champions take on the Tigers on Saturday December 18, and the match kicks off at 3pm.

The game is all-ticket, and tickets are still available to buy in store and online from our eTicketing website.

All tickets bought online must be collected ahead of the game from the ticket office at the Club Shop, and we urge all supporters to collect their tickets as far in advance as possible.

Please also read the important information below, and continue to be patient with staff and volunteers on the day.

For a full list of ground regulations, please see here.

Ticketing and entry

Season tickets are not valid for this game, and all supporters wishing to attend must buy an individual match ticket. These tickets cost £10 for adults and £5 for concessions.

Tickets bought for collection for this game will be available to collect from the Club Shop, from 9am-2.45pm on match-day.

If you selected postage, and your tickets have not arrived, or if you have any other ticketing enquiries or issues, please report to the ticket office at the Club Shop.

Please note, collections will only be from the Club Shop for this game – tickets are not being made available to collect from the alternative ticket windows

To avoid the risk of long queues on match-day, and leading up to kick-off, we ask all supporters to collect their tickets as far in advance as possible.

Gates open for this game at 1.30pm. Please note, there will be no cash turnstiles in operation for this all-ticket game – tickets must be purchased from the Club Shop or via our eTicketing website.

Again, we ask all supporters to get to the Racecourse Ground early where possible, to reduce queuing times and ensure any enquiries can be dealt with promptly and well in advance of kick-off time.

Wrexham Lager Stand ticket holders should enter via turnstiles 5-10. Macron Stand ticket holders should use turnstiles 25-30. The WREXRENT Stand is shut for this game.

Please only sit in your specified seat, and keep hold of your ticket in case any issues arise. Supporters found inside the Racecourse Ground without a valid ticket may be ejected.

Please stay off the playing surface at all times, and abide by the ground regulations.

COVID-19 guidelines

Following recent changes to COVID-19 guidelines in England, we would like to reiterate that we continue to follow the existing Welsh Government guidance at the Racecourse Ground.

At present, you do not need a COVID-19 pass to enter matches at the Racecourse Ground.

We do, however, urge all supporters to continue to remain vigilant and respectful of your fellow fans and consider them when making decisions on match-day.

Masks are compulsory in indoor areas, including the Wrexham AFC Club Shop, unless you are exempt. Masks are optional in outdoor areas, and we ask all supporters to respect the decisions made by their fellow fans.

Where possible, when moving around the stadium, we ask supporters to be mindful of social distancing and to try to maintain it wherever they can.

Please also maintain good hand hygiene, use hand sanitisers where provided and avoid touching your face, handles or railings wherever possible.

You are responsible for deciding whether or not you should attend any match and, prior to attending each match, carry out a personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on government guidelines).

You must not attend this game if you have been asked to self-isolate, and you should not attend if you or anyone in your household has developed any COVID-19 symptoms.

Please avoid unnecessary movement away from your seat, and wherever possible wait until gangways are clear to avoid queuing and crowded concourses as much as you can.

At this time of year especially, we are keen to minimise disruption, and ask all supporters to play their part for each other.

Supporter conduct

After a very small number of incidents at the Racecourse Ground this season, we urge all supporters to consider their conduct when watching Wrexham AFC, and how this impacts your fellow supporters’ safety and match-day experience.

As above, you must not enter the playing surface at any time. Furthermore, anybody found throwing objects or using pyrotechnics will be dealt with as strictly as possible. Pyrotechnics and smoke bombs, in particular, have no place in a football stadium.

Incidents at some of our matches this season has resulted in the Club being charged and hit with financial penalties.

Do not let your Club and your fellow supporters down with your behaviour, and please report any concerns to your nearest steward.

We are aware that this refers only to a very small number of isolated incidents, but we urge all supporters to work together to help us to stamp this out.

Should you encounter any trouble or unacceptable behaviour, you can report this to your nearest steward or, confidentially, by emailing info@wrexhamafc.co.uk.

Away supporters

Away supporters for this game will occupy the university end of the Wrexham Lager Stand. Entry is via turnstiles 1-4.

Parking

Parking is available in the Wrexham Glyndwr University car park, adjacent to the stadium, at a cost of £3 per car. Blue badge parking is also available.

Please do not park in the main club car park, and please also be respectful of our neighbours when choosing where to park. Cars must not be parked in permit-only areas around the ground.

We know all supporters are proud of our place in the community, and we ask everybody to respect that when parking their cars so as to avoid disruption to our neighbours.

Please also be mindful of our neighbours when leaving the Racecourse Ground, and take care when walking to and from the stadium.

Travel information

By car: The Racecourse Ground is located on Mold Road. The postcode is LL11 2AH. By car, take the A483 from Chester or Oswestry to Wrexham. Exit at the ‘Mold’ junction and then follow signs for ‘Town Centre’ and the Racecourse Ground will come quickly into view.

By train: The nearest train station is Wrexham General, which is located next to the ground. Please note, under Welsh Government guidelines you must wear a facemask when travelling on Transport for Wales services.

By bus: Wrexham bus station is located in the centre of town. From the bus station, head towards the prominent multi-storey car park and turn right along Mold Road. The ground will be located on the right-hand side, just after you cross the bridge over the railway tracks, about half a mile along this road.

Hospitality

The Centenary Club is open for this game, and doors open at 12pm. You can purchase tickets for this game from our eTicketing website – as with match tickets, season tickets do not include cup matches, and supporters will need to buy an individual pass. These cost £5.

For this game only, supporters in the Macron Stand can also purchase Centenary Club tickets, granting them access to the pre-match bar. Please note, however, supporters in the Macron Stand will be unable to access the Centenary Club at half-time to reduce movement around the stadium.

Kiosks

Refreshment kiosks will be open for this game, serving a range of hot and cold drinks, alcoholic drinks, hot food and confectionary.

We ask all supporters to use card payments where possible.

Match-day programmes

Printed match-day programmes will be available to buy from our sellers around the ground, at a cost of £2 each. Programme sellers will be situated within the concourse of the Macron Stand as well as on the club car park outside the Wrexham Lager Stand.

Programmes will also be available to buy in store. They will also be available online from the club shop at shop.wrexhamafc.co.uk for delivery only, from Monday December 20.

An audio programme will also be available via WrexhamPlayer on the club website. WrexhamPlayer subscribers can not only access exclusive content such as the audio programme, but also listen to live commentary of the game.

Bags/luggage

Please only bring necessary personal items with you, and only one small bag if essential. You can see a full list of prohibited items in our Ground Regulations.

Disabled supporters

Our accessible viewing platform in the Macron Stand will be open for this game. Supporters who have been contacted to use the Macron Stand platform, should enter via the Mold Road reception and use the lift.

Wheelchair supporters should enter via gate 12, to the left of the turnstiles on Mold Road, for the level entrance into the stadium. Our Disability Liaison Officer, Kerry Evans, will be at the entrance to welcome supporters and answer any queries you may have.

We ask that all wheelchair users stick to their allocated spaces, due to the high demand for places this season. Ticket-holders in the Autism Friendly section should also use gate 12 – our designated quiet entrance. The refurbished sensory room will be open for this game. Please note, we have fitted a radar lock to the sensory room – if you require entry, please see the friendly-face stewards or DLO Kerry Evans.

Our autism-friendly section is PG1 – a designated quiet area, with more space for supporters.

All of our accessible toilets at the Racecourse Ground have radar locks on – please ensure you bring your radar key, if you have one, to access these toilets. If you do not have a radar key, you can ask a steward or Kerry Evans.

Other frequently asked questions

What time does the Club Shop open?

9am-6pm, but closed during the match.

What time is the ticket office open?

The ticket office will be open for ticket collections until 2.50pm. There will be no collections after this time. All ticketing enquiries should go through the ticket office.

What time will the turnstiles be open?

The turnstiles in all areas will be open at 1.30pm for this game. Please make every effort to arrive early in order to help try and ensure all supporters get in before kick-off.

Where do I enter the ground?

Please enter the stadium via the entrance marked on your ticket and see above for entry points too. Turnstiles for the Wrexham Lager Stand are located via the main club car park, where the club shop is situated. Turnstiles for the Macron Stand are accessible from the street.

Can I pay using cash or card?

Both card and cash are accepted at the Racecourse Ground, however we are urging all supporters to use card payments where possible.

What if I have questions or need extra assistance?

If you have any questions or need extra assistance, please don’t hesitate to speak to a steward or any member of staff. They will be happy to help. Our full ground regulations can be viewed on the club website.

Can’t make the game?

If you can’t join us at the Racecourse Ground for Saturday’s match, you can follow along wherever you are through the club website.

Live audio commentary will be hosted on WrexhamPlayer, for free – please register to access commentary.

A live text feed will also be available on the Live Match Centre, as well as updates on our social channels.


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