Skip to main content Skip to site footer
Ticket News

SUPPORTER INFORMATION | Wrexham AFC vs Torquay United

Important information for supporters ahead of Rob and Ryan's first match

29 October 2021

With co-chairmen Rob McElhenney and Ryan Reynolds in attendance for the first time at the Racecourse Ground, Wrexham host Torquay United on Saturday October 30. The match kicks off at 3pm.

The game is all-ticket and tickets bought online must be collected from the Club Shop, which will be open from 9am on match-day, until 2.45pm. We advise supporters arrive early to collect their ticket to help our efforts to get all supporters into the stadium before kick-off.

Rob and Ryan will address supporters on the pitch before the game too, and so we advise you get into your seat early to see and hear from our co-chairmen.

Please also read the important information below, and continue to be patient with staff and volunteers on the day. Thank you for your incredible support so far this season.

Ticketing and entry

All tickets purchased online for this game are being made available for collection from the Club Shop. No tickets have been posted out, and all supporters who have bought online should report to the shop.

The Club Shop is open from 9am-2.45pm on Saturday, however all ticket holders in the Macron Stand should collect their tickets from the reception on the Mold Road side of the stadium if arriving later than 1.30pm.

To avoid the risk of long queues on match-day, and leading up to kick-off, we ask all supporters to collect their tickets as far in advance as possible.

Gates open for this game at 1.30pm and we advise supporters enter the stadium as early as possible to ensure you are in place to welcome our co-chairmen to the pitch.

Please note, there will be no cash turnstiles in operation for this all-ticket game.

Again, we ask all supporters to get to the Racecourse Ground early where possible, to reduce queuing times and ensure any enquiries can be dealt with promptly and well in advance of kick-off time.

Wrexham Lager Stand ticket holders should enter via turnstiles 3-10. Macron Stand ticket holders should use turnstiles 25-30. WREXRENT Stand ticket holders enter via turnstiles 36-42.

Please only sit in your specified seat, and keep hold of your ticket in case any issues arise. Supporters found inside the Racecourse Ground without a valid ticket may be ejected.

Please stay off the playing surface at all times. In order for our co-chairmen to safely address supporters, we ask all supporters to adhere to this essential stadium guideline. Anybody who fails to comply with this will be ejected from the stadium and face the strictest possible punishment, and will potentially ruin the plans for the day for your fellow supporters.

Supporter conduct

Following a very small number of isolated incidents, we urge all supporters to consider their conduct when watching Wrexham AFC, and how this reflects on your fellow supporters’ safety and match-day experience.

As above, you must not enter the playing surface at any time and our co-chairmen may have to abandon their plans to address you supporters if this is not adhered to.

Anybody found throwing objects or using pyrotechnics will be dealt with as strictly as possible.

Pyrotechnics and smoke bombs, in particular, have no place in a football stadium, and we are aware of an incident at a recent National League game in which somebody working at the game was nearly hit with one too.

Incidents at some of our own recent matches have resulted in the Club being charged and we face financial penalties as a result.

Do not let your Club and your fellow supporters down with your behaviour, and please report any concerns to your nearest steward.

We are working with the relevant authorities to identify the attendees involved in the aforementioned incidents and anybody identified will face stadium bans.

We are aware that this refers only to a very small number of isolated incidents, but we urge all supporters to work together to help us to stamp this out.

Please show our co-chairmen and the watching world the very best of Wrexham AFC.

Away supporters

Away supporters for this game will occupy the lower tier of the Wrexham Lager Stand. Entry is via turnstiles 1-2.

Parking

Parking is available in the Glyndwr University Wrexham car park, adjacent to the stadium, at a cost of £3 per car. Disabled parking is also available.

Please do not park in the main club car park, and please also be respectful of our neighbours when choosing where to park. Cars must not be parked in permit-only areas around the ground.

Mold Road will be closed from 4.30pm-5.30pm outside the stadium. Please be aware of this when choosing where to park and when leaving the stadium.

We know all supporters are proud of our place in the community, and we ask everybody to respect that when parking their cars so as to avoid disruption to our neighbours.

Please also be mindful of our neighbours when leaving the Racecourse Ground, and take care when walking to and from the stadium.

Travel information

By car: The Racecourse Ground is located on Mold Road. The postcode is LL11 2AH. By car, take the A483 from Chester or Oswestry to Wrexham. Exit at the ‘Mold’ junction and then follow signs for ‘Town Centre’ and the Racecourse Ground will come quickly into view.

Mold Road will be closed after the game, between 4.30pm and 5.30pm.

By train: The nearest train station is Wrexham General, which is located next to the ground. Please note, under Welsh Government guidelines you must wear a facemask when travelling on Transport for Wales services.

By bus: Wrexham bus station is located in the centre of town. From the bus station, head towards the prominent multi-storey car park and turn right along Mold Road. The ground will be located on the right-hand side, just after you cross the bridge over the railway tracks, about half a mile along this road.

Hospitality

Guests in the 1864 Partners Lounge should enter the Racecourse Ground via the Mold Road reception, where you will be signed in and given a wristband.

Supporters in the Executive Room and Bamford Suite should enter via the Bamford Suite entrance next to the Centenary Club entrance, where you will be signed in and given a wristband. Entry opens at 12pm.

Please contact geoff.scott@wrexhamafc.co.uk should you have any further questions regarding hospitality.

Centenary Club

The Centenary Club entrance opens at 12pm, and all supporters wishing to use the ticket-only bar will be scanned in, and given a wristband.

Please keep your wristband safe, as this will allow you to re-enter the Centenary Club at half-time and full-time.

Drinks and street food will be available to buy. Street food can be bought from the kitchen serving hatch, where card payments will be available, and supporters can also place half-time and full-time drinks orders before exiting to their seats.

To gain access to seats, supporters will need to have their full Wrexham AFC season tickets scanned in at the rear door.

Kiosks

Refreshment kiosks will be open for this game in all three stands, serving a range of hot and cold drinks, alcoholic drinks, hot food and confectionary.

We ask all supporters to use card payments where possible.

Match-day programmes

Printed match-day programmes will be available to buy from our sellers around the ground, at a cost of £3 each. Programme sellers will be situated within the concourse of the Macron Stand and WREXRENT Stand, as well as on the club car park outside the Wrexham Lager Stand.

Programmes will also be available to buy online from the club shop at shop.wrexhamafc.co.uk for delivery only, from Wednesday October 6.

An audio programme will also be available via WrexhamPlayer on the club website, where you will also be able to listen to live commentary of the game.

Bags/luggage

Please only bring necessary personal items with you, and only one small bag if essential. You can see a full list of prohibited items in our Ground Regulations.

Disabled supporters

Our accessible viewing platforms in the Mold Road Stand and WREXRENT Stand will be open for this game. Supporters who have been contacted to use the Mold Road Stand platform, should enter via the Mold Road Stand reception and use the lift.

Supporters who have been contacted to use the WREXRENT Stand accessible viewing platform should enter via gate 12, where Disability Liaison Officer Kerry Evans will meet you and take you across.

Wheelchair supporters should enter via gate 12, to the left of the turnstiles on Mold Road, for the level entrance into the stadium. Kerry Evans, will be at the entrance to welcome supporters and answers any queries you may have.

We ask that all wheelchair users stick to their allocated spaces, due to the high demand for places this season. Ticket-holders in the Autism Friendly section should also use gate 12 – our designated quiet entrance. The refurbished sensory room will be open for this game. Please note, we have fitted a radar lock to the sensory room – if you require entry, please see the friendly-face stewards or DLO Kerry Evans.

Our autism-friendly section is PG1 – a designated quiet area, with more space for supporters.

All of our accessible toilets at the Racecourse Ground have radar locks on – please ensure you bring your radar key, if you have one, to access these toilets. If you do not have a radar key, you can ask a steward or Kerry Evans.

Our audio-descriptive commentary service will also be available for this game. Receivers can be picked up from reception in the Centenary Club and the Macron Stand, but supporters must bring their own headphones. Your commentators for the game will be Alan Fox and George Randles.

COVID-19 guidelines

At present, you do not need a COVID-19 Pass to enter matches at the Racecourse Ground, however we urge all supporters to continue to remain vigilant and respectful of your fellow fans regarding the decisions you make on match-day.

Masks are required in indoor areas unless you are exempt. Masks are optional in outdoor areas, and we ask all supporters to respect the decisions made by their fellow fans.

Where possible, when moving around the stadium, we ask supporters to be mindful of social distancing and to try to maintain it wherever they can.

Please also maintain good hand hygiene, use hand sanitisers where provided and avoid touching your face, handles or railings wherever possible.

You are responsible for deciding whether or not you should attend any match and, prior to attending each match, carry out a personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on government guidelines).

You must not attend this game if you have been asked to self-isolate, and you should not attend if you or anyone in your household has developed any COVID-19 symptoms.

Please avoid unnecessary movement away from your seat, and wherever possible wait until gangways are clear to avoid queuing and crowded concourses as much as you can.

Other frequently asked questions

What time does the Club Shop open?

9am-6pm, but closed during the match.

What time is the ticket office open?

The ticket office will be open for ticket collections until 2.45pm. There will be no collections after this time. All ticketing enquiries should go through the ticket office.

What time will the turnstiles be open?

The turnstiles in all areas will be open at 1.30pm for this game. Please make every effort to arrive early in order to ensure all supporters get in before kick-off.

Where do I enter the ground?

Please enter the stadium via the entrance marked on your ticket and see above for entry points too. Turnstiles for the Wrexham Lager Stand are located via the main club car park, where the club shop is situated. Turnstiles for the Macron Stand are accessible from the street. Turnstiles for the WREXRENT Stand are located on the path between the stand and the Glyndwr University car park.

Can I pay using cash or card?

Both card and cash are accepted at the Racecourse Ground, however we are urging all supporters to use card payments where possible.

What if I have questions or need extra assistance?

If you have any questions or need extra assistance, please don’t hesitate to speak to a steward or any member of staff. They will be happy to help. Our full ground regulations can be viewed on the club website.

Can’t make the game?

If you can’t join us at the Racecourse Ground for Saturday’s match, you can follow along wherever you are through the club website.

Live audio commentary will be hosted on WrexhamPlayer, for free – please register to access commentary.

A live text feed will also be available on the Live Match Centre, as well as updates on our social channels.


Advertisement block