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SUPPORTER INFORMATION | Wrexham AFC vs Dagenham & Redbridge

Key information for supporters attending our next home match

17 September 2021

For the second Saturday in a row, Wrexham AFC are at home at the Racecourse Ground, as we welcome league leaders Dagenham & Redbridge to North Wales. The match kicks off at 3pm.

The match is all-ticket and tickets must be bought in advance. All tickets must be collected from the Club Shop, which will be open 9am-5pm on Friday September 17, and from 9am-2.45pm on Saturday.

We ask all supporters to read the important information below and to please continue to be patient with staff and volunteers.

Ticketing and entry

As previously communicated, all tickets purchased for this game are being made available for collection from the Club Shop. No tickets have been posted out, and all supporters who have bought online should report to the shop.

To avoid the risk of long queues on match-day, and leading up to kick-off, we ask all supporters to collect their tickets in advance wherever possible. The Club Shop is open until 5pm on Friday, and collections are available until 2.45pm on match-day.

Please note, there will be no cash turnstiles in operation and all tickets must be bought either online or in store before the game.

Again, we ask all supporters to get to the Racecourse Ground early where possible, to reduce queuing times and ensure any enquiries can be dealt with promptly and well in advance of kick-off time.

All ticketing enquiries should be reported to the Club Shop.

Ticket collections close at 2.45pm, to assist in getting all supporters into their seats in time for kick-off.

Wrexham Lager Stand season ticket holders should enter via turnstiles 5-10. Mold Road Stand season ticket holders should use turnstiles 25-30. WREXRENT Stand season ticket holders enter via turnstiles 36-42.

Please only sit in your specified seat, and keep hold of your ticket in case any issues arise. Supporters found inside the Racecourse Ground without a valid ticket may be ejected.

Please note, all refunds relating to WREXRENT Stand ticket prices for the Woking game have now been transacted and supporters expecting a refund should check their bank accounts. Refunds for the Dagenham & Redbridge, for any supporter charged £20 for a WREXRENT Stand ticket as opposed to the advertised £16, will be issued within seven days of this fixture. This issue has now been resolved for all future home games.

Away supporters

Away supporters will be situated in the university end of the Wrexham Lager Stand. Entry is via turnstiles 1-4.

Parking

Parking is available in the Glyndwr University Wrexham car park, adjacent to the stadium, at a cost of £3 per car. Accessibl/blue badge parking is also available.

Please do not park in the main club car park, and please also be respectful of our neighbours when choosing where to park. Cars must not be parked in permit-only areas around the ground.

We know all supporters are proud of our place in the community, and we ask everybody to respect that when parking their cars so as to avoid disruption to our neighbours.

Please also be mindful of our neighbours when leaving the Racecourse Ground, and take care when walking to and from the stadium.

Travel information

By car: The Racecourse Ground is located on Mold Road. The postcode is LL11 2AH. By car, take the A483 from Chester or Oswestry to Wrexham. Exit at the ‘Mold’ junction and then follow signs for ‘Town Centre’ and the Racecourse Ground will come quickly into view.

By train: The nearest train station is Wrexham General, which is located next to the ground. Please note, under Welsh Government guidelines you must wear a facemask when travelling on Transport for Wales services.

By bus: Wrexham bus station is located in the centre of town. From the bus station, head towards the prominent multi-storey car park and turn right along Mold Road. The ground will be located on the right-hand side, just after you cross the bridge over the railway tracks, about half a mile along this road.

Hospitality

Guests in the 1864 Partners Lounge should enter the Racecourse Ground via the Mold Road reception, where you will be signed in and given a wristband.

Supporters in the Executive Room and Bamford Suite should enter via the Bamford Suite entrance next to the Centenary Club entrance, where you will be signed in and given a wristband. Entry opens at 12pm.

Please contact geoff.scott@wrexhamafc.co.uk should you have any further questions regarding hospitality.

Centenary Club

The Centenary Club entrance opens at 12pm, and all supporters wishing to use the ticket-only bar will be scanned in, and given a wristband.

Please keep your wristband safe, as this will allow you to re-enter the Centenary Club at half-time and full-time.

Drinks and street food will be available to buy. Street food can be bought from the kitchen serving hatch, where card payments will be available, and supporters can also place half-time and full-time drinks orders before exiting to their seats.

To gain access to seats, supporters will need to have their full Wrexham AFC season tickets scanned in at the rear door.

Individual match-day passes for the Centenary Club can be purchased, where available, from the ticket office. These cost £5 per game, and a ticket allows you access to the exclusive bar, and the chance to enjoy the lounge with fellow supporters before the game.

Big-screen TVs will be in operation, showing Saturday’s lunchtime kick-off, to watch before the main event at the Racecourse.

Kiosks

Refreshment kiosks will be open for this game in all three stands, serving a range of hot and cold drinks, alcoholic drinks, hot food and confectionary.

We ask all supporters to use card payments where possible.

Match-day programmes

Printed match-day programmes will be available to buy from our sellers around the ground, at a cost of £3 each. Programme sellers will be situated within the concourse of the Mold Road Stand and WREXRENT Stand, as well as on the club car park outside the Wrexham Lager Stand.

Programmes will also be available to buy online from the club shop at shop.wrexhamafc.co.uk for delivery only, from Monday September 20.

An audio programme will also be available via the new WrexhamPlayer on the club website.

Bags/luggage

Please only bring necessary personal items with you, and only one small bag if essential. You can see a full list of prohibited items in our Ground Regulations.

Disabled supporters

Our wheelchair viewing platforms in the Mold Road Stand and WREXRENT Stand will be open for this game. Supporters who have been contacted to use the Mold Road Stand platform, should enter via the Mold Road Stand reception and use the lift.

Supporters who have been contacted to use the WREXRENT Stand wheelchair viewing platform should enter via gate 12, where Disability Liaison Officer Kerry Evans will meet you and take you across.

Wheelchair supporters should enter via gate 12, to the left of the turnstiles on Mold Road, for the level entrance into the stadium. Kerry Evans, will be at the entrance to welcome supporters and answers any queries you may have.

We ask that all wheelchair users stick to their allocated spaces, due to the high demand for places this season. Ticket-holders in the Autism Friendly section should also use gate 12 – our designated quiet entrance. The refurbished sensory room will be open for this game.

Our audio-descriptive commentary service will also be available for this game. Receivers can be picked up from reception in the Centenary Club and the Mold Road Stand, but supporters must bring their own headphones. Your commentators for the game will be George Randles and Alex Carter.

COVID-19 guidelines

Following the Welsh Government’s move to alert level 0, we ask that all supporters continue to remain vigilant and respectful of their fellow fans.

Masks are required in indoor areas unless you are exempt. Masks are optional in outdoor areas, and we ask all supporters to respect the decisions made by their fellow fans.

Where possible, when moving around the stadium, we ask supporters to be mindful of social distancing and to try to maintain it wherever they can.

Please also maintain good hand hygiene, use hand sanitisers where provided and avoid touching your face, handles or railings wherever possible.

You are responsible for deciding whether or not you should attend any match and, prior to attending each match, carry out a personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on government guidelines).

You must not attend this game if you have been asked to self-isolate, and you should not attend if you or anyone in your household has developed any COVID-19 symptoms.

Please avoid unnecessary movement away from your seat, and wherever possible wait until gangways are clear to avoid queuing and crowded concourses as much as you can.

Other frequently asked questions

What time does the Club Shop open?

9am-6pm, but closed during the match.

What time is the ticket office open?

The ticket office will be open for on-the-day sales where available, and ticket collections until 2.45pm. There will be no collections after this time. All ticketing enquiries should go through the ticket office.

What time will the turnstiles be open?

The turnstiles in all areas will be open at 1.30pm for this game. Please make every effort to arrive early in order to ensure all supporters get in before kick-off.

Where do I enter the ground?

Please enter the stadium via the entrance marked on your ticket and see above for entry points too. Turnstiles for the Wrexham Lager Stand are located via the main club car park, where the club shop is situated. Turnstiles for the Mold Road Stand are accessible from the street. Turnstiles for the WREXRENT Stand are located on the path between the stand and the Glyndwr University car park.

Can I pay using cash or card?

Both card and cash are accepted at the Racecourse Ground, however we are urging all supporters to use card payments where possible.

What if I have questions or need extra assistance?

If you have any questions or need extra assistance, please don’t hesitate to speak to a steward or any member of staff. They will be happy to help. Our full ground regulations can be viewed on the club website.


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