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Ticket News

SUPPORTER INFORMATION | Wrexham AFC vs Stockport County (FA Trophy)

1 April 2022

Ticket News

SUPPORTER INFORMATION | Wrexham AFC vs Stockport County (FA Trophy)

1 April 2022

Wrexham’s highest ever home crowd for an FA Trophy fixture is set to descend on the Racecourse Ground for Saturday’s semi-final with Stockport County.

The top two teams in the Vanarama National League take a break from league action to face each other for a place at Wembley. The match kicks off at 12.30pm, and will also be live-streamed.

Tickets are still available to buy online from our eTicketing website and we ask all supporters to select the eTicket/print-at-home option wherever possible. There will be no cash turnstiles in operation on the day.

Please also read the important information about visiting the Racecourse Ground tonight – including important notes on bag searching and supporter conduct. Please be patient with staff and volunteers on the day, and please continue to represent our Football Club in the way in which we are all proud.

Thank you for your incredible support so far this season. For a full list of ground regulations, please see here.

Ticketing and entry

This match is all-ticket, and all tickets must be purchased in advance of the game – there will be no cash turnstiles in operation. Tickets are still available to buy, and we ask all supporters to buy as far in advance as possible and to use the print-at-home option where you can, to help reduce queuing times at the ticket office.

If you selected collection for your match-day tickets, please report to the collection points detailed below. We urge all supporters to collect their ticket as far in advance as possible.

There are a number of tickets still to be collected for this game, so please try and get to the collection points early.

  • The Wrexham AFC Club Shop is open from 9am-12.15pm for all home ticket collections for this game.
  • From 10.30am on match-day, the Wrexham AFC Club Shop is only open for collections for fans in the Wrexham Lager Stand (home and away).
  • From 10.30am, Macron Stand and WREXRENT Stand ticket holders should collect their tickets from the collection point on the Mold Road side of the stadium.
  • The WREXRENT Stand ticket window is not open for this game.
  • See the map below for these locations.

Please note, the ticket office will not be open for any other ticketing enquiries before the game.

Racecourse Ground map.jpg

To avoid the risk of long queues on match-day, and leading up to kick-off, we would like to reiterate our request that all supporters collect their tickets as far in advance as possible and consider using Print-at-Home/eTickets in future.

Gates open for this game at 11am. Please note, there will be no cash turnstiles in operation for this all-ticket game.

Again, we ask all supporters to get to the Racecourse Ground early where possible, to reduce queuing times and ensure any enquiries can be dealt with promptly and well in advance of kick-off time.

Print-at-home/eTickets

If you selected the print-at-home/eTicket option, please remember the following key steps to help ensure a smooth entry into the Racecourse Ground: 

  • Print it out as a paper ticket, in its original size (A4)
  • Print on plain white paper, and do not alter the ticket in any way
  • Ensure the print is of sufficient quality to be read by the scanners on the turnstiles, and not faded/discoloured
  • Make sure you do not fold along the QR code

How to use an eTicket on your phone 

  • Load your ticket up on your phone before getting to the turnstiles
  • Ensure your phone is carrying enough charge before leaving for the Racecourse Ground
  • Ensure your screen is not damaged in anyway
  • Set your screen brightness to full
  • Zoom in on the barcode section of the ticket to help the turnstile operators to scan you in

Wrexham Lager Stand ticket holders should enter via turnstiles 5-10. Macron Stand ticket holders should use turnstiles 25-30. WREXRENT Stand ticket holders should enter via turnstiles 36-42.

Please remove all face coverings when entering the ground, both outside and through the turnstiles.

Random bag searching will be increased for this game; bags will be searched and tagged by stewards.

Please only sit in your specified seat, and keep hold of your ticket in case any issues arise. Supporters found inside the Racecourse Ground without a valid ticket may be ejected.

Please stay off the playing surface at all times, and abide by the ground regulations.

Bag searching

Those attending fixtures at the Racecourse Ground are asked not to bring a bag to matches unless necessary, with small bags to be searched and tagged by security staff.

Fans should note that random searching may also be undertaken on entry to the stands. The Club would like to thank all supporters for their co-operation in this area.

You can see a full list of prohibited items in our Ground Regulations.

Supporter conduct

Wrexham AFC would like to remind supporters of the Club’s zero-tolerance stance towards unacceptable behaviour.

We are proud to be a welcoming family Club, and we are proud of the role we play in our community, but must reiterate that instances of unacceptable behaviour do not fall in line with these values.

For clarity, home or away, supporters should not under any circumstances:

  • Enter the field of play, at any time.
  • Throw objects, such as bottles and especially pyrotechnics
  • Bring, let alone use, pyrotechnics such as flares and smoke bombs to any stadium.

Wrexham AFC strongly condemns the behaviour of a small group of attendees on occasion this season, whose actions have at times impacted on the match-going experience, home and away, of our true supporters.

As ever, the Club will work closely with North Wales Police to identify anyone involved in these isolated incidents, with those found to be in breach of ground regulations, or engaging in disorder or anti-social behaviour, facing stadium bans.

Should you encounter any trouble or unacceptable behaviour, you can report this to your nearest steward or, confidentially, by emailing info@wrexhamafc.co.uk.

Away supporters

Away supporters for this game will occupy the university end of the Wrexham Lager Stand. Entry is via turnstiles 1-4.

Parking

Parking is available in the Wrexham Glyndwr University car park, adjacent to the stadium, at a cost of £3 per car. Blue badge parking is also available.

We are advising supporters who sit in the Wrexham Lager Stand to not use the gate between the University and the Wrexham AFC Club Shop, but to instead walk towards Crispin Lane and head onto the club car park that way.

Please do not park in the main club car park, and please also be respectful of our neighbours when choosing where to park. Cars must not be parked in permit-only areas around the ground.

We know all supporters are proud of our place in the community, and we ask everybody to respect that when parking their cars so as to avoid disruption to our neighbours.

Please also be mindful of our neighbours when leaving the Racecourse Ground, and take care when walking to and from the stadium.

Travel information

By car: The Racecourse Ground is located on Mold Road. The postcode is LL11 2AH. By car, take the A483 from Chester or Oswestry to Wrexham. Exit at the ‘Mold’ junction and then follow signs for ‘Town Centre’ and the Racecourse Ground will come quickly into view.

By train: The nearest train station is Wrexham General, which is located next to the ground.

By bus: Wrexham bus station is located in the centre of town. From the bus station, head towards the prominent multi-storey car park and turn right along Mold Road. The ground will be located on the right-hand side, just after you cross the bridge over the railway tracks, about half a mile along this road.

Hospitality

All hospitality areas for this game open at 9.30am. Supporters in the Bamford Suite, Exec Room and Board Room should use the Bamford’s entrance – accessible from the main club car park.

Supporters in the executive boxes should enter via the reception on Mold Road.

Please contact geoff.scott@wrexhamafc.co.uk should you have any further questions regarding hospitality.

Centenary Club

The Centenary Club is open for this game, to ticket holders only. Tickets cost £5, and allow you access to the bar with reduced queuing times, and the chance to soak up the pre-match atmosphere with your fellow supporters.

We would like to remind all supporters that, as with season-tickets, season passes for the Centenary Club are only valid for league fixtures and so cannot be used for this Buildbase FA Trophy fixture.

Kiosks

Refreshment kiosks will be open for this game in the WREXRENT Stand, Macron Stand and Wrexham Lager Stand, serving a range of hot and cold drinks, alcoholic drinks, hot food and confectionary.

We ask all supporters to use card payments where possible.

Match-day programmes

Printed match-day programmes will be available to buy from our sellers in the Macron Stand concourse, at a cost of £3 each. Programme sellers will be situated within the concourse of the Macron Stand and WREXRENT Stand and outside the Wrexham Lager Stand turnstiles. The Club Shop also has programmes for sale.

If any programmes remain after the match, they will be available online from the club shop at shop.wrexhamafc.co.uk for delivery only, from Monday April 4.

Disabled supporters

Our accessible viewing platforms in the Macron Stand and WREXRENT Stand will be open for this game. Supporters who have been contacted to use the Macron Stand platform, should enter via the Mold Road reception and use the lift.

Supporters who have been contacted to use the WREXRENT Stand should enter via gate 12.

Wheelchair users should enter via gate 12, to the left of the turnstiles on Mold Road, for the level entrance into the stadium.

We ask that all wheelchair users stick to their allocated spaces, due to the high demand for places this season. Ticket-holders in the Autism Friendly section should also use gate 12 – our designated quiet entrance. The refurbished sensory room will be open for this game. Please note, we have fitted a radar lock to the sensory room – if you require entry, please see the friendly-face stewards.

Our autism-friendly section is PG1 – a designated quiet area, with more space for supporters.

All of our accessible toilets at the Racecourse Ground have radar locks on – please ensure you bring your radar key, if you have one, to access these toilets. If you do not have a radar key, you can ask a steward.

Our audio-descriptive commentary service will also be available for this game. Receivers can be picked up from reception in the Macron Stand, but supporters must bring their own headphones. Your commentators for the game will be Alex Carter and George Randles.

COVID-19 guidelines

We continue to follow the existing Welsh Government guidance at the Racecourse Ground. We urge all supporters to continue to remain vigilant and respectful of your fellow fans and consider them when making decisions on match-day.

Please also maintain good hand hygiene, use hand sanitisers where provided and avoid touching your face, handles or railings wherever possible.

You are responsible for deciding whether or not you should attend any match and, prior to attending each match, carry out a personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on government guidelines).

You must not attend this game if you have been asked to self-isolate, and you should not attend if you or anyone in your household has developed any COVID-19 symptoms.

Please avoid unnecessary movement away from your seat, and wherever possible wait until gangways are clear to avoid queuing and crowded concourses as much as you can.

Other frequently asked questions

What time does the Club Shop open?

9am-3pm, but closed during the match.

What time is the ticket office open?

The ticket office at the Club Shop will be open from 9am. All ticketing enquiries should go through the ticket office. Supporters in the Macron Stand and WREXRENT Stand should see the notes above about ticket collection points.

Please note, the ticket office will not be open for season ticket renewals or any other ticket enquiries not related to Saturday’s game until after the match has finished.

What time will the turnstiles be open?

The turnstiles in all areas will be open at 11am for this game. Please make every effort to arrive early in order to help try and ensure all supporters get in before kick-off.

Where do I enter the ground?

Please enter the stadium via the entrance marked on your ticket and see above for entry points too. Turnstiles for the Wrexham Lager Stand are located via the main club car park, where the club shop is situated. Turnstiles for the Macron Stand are accessible from the street. Turnstiles for the WREXRENT Stand are located on the path between the university and the stand, accessible from Mold Road or the club car park.

Can I pay using cash or card?

Both card and cash are accepted at the Racecourse Ground, however we are urging all supporters to use card payments where possible.

What if I have questions or need extra assistance?

If you have any questions or need extra assistance, please don’t hesitate to speak to a steward or any member of staff. They will be happy to help. Our full ground regulations can be viewed on the club website.

Can’t make the game?

Saturday’s match is being live-streamed via WrexhamPlayer, and passes are available to buy now. To buy your match pass, please follow these instructions.

Live audio commentary will also be hosted on WrexhamPlayer, for free – please register to access commentary.

A live text feed will be available on the Live Match Centre, as well as updates on our social channels.


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