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SUPPORTER INFORMATION | Wrexham AFC vs Boreham Wood (FAT)

Everything you need to know about attending Saturday’s Buildbase FA Trophy fixture

11 February 2022

Ticket News

SUPPORTER INFORMATION | Wrexham AFC vs Boreham Wood (FAT)

Everything you need to know about attending Saturday’s Buildbase FA Trophy fixture

11 February 2022

In front of what is set to be one of our biggest ever FA Trophy attendances, Wrexham welcome Boreham Wood to the Racecourse Ground on Saturday February 12 for a fifth-round fixture that kicks off at 3pm.

The game is all-ticket and tickets are available to buy in store and online, from our eTicketing website. Tickets are on general sale and, following unprecedented demand, we have opened sections LY5-8 of the Wrexham Lager Stand.

Please note, season tickets are not valid for this fixture.

Sales have now been stopped in the Macron Stand, which was initially going to be the only stand open to home supporters.

If you have opted for collection, tickets must be collected ahead of the game from the locations detailed below. If you have chosen print-at-home/eticketing, please see more detailed instructions on how to use your ticket below.

Please also read the important information about visiting the Racecourse Ground tomorrow, and continue to be patient with staff and volunteers on the day.

Thank you for your incredible support so far this season. For a full list of ground regulations, please see here.

Ticketing and entry

If you selected collection for your match-day tickets, please report to the collection points detailed below. We urge all supporters to collect their ticket in advance wherever possible.

  • The Wrexham AFC Club Shop is open from 9am-1.30pm on Saturday February 12 for all home ticket collections for this game.
  • Collections for away supporters will be available at the Club Shop.
  • From 1.30pm on match-day, the Wrexham AFC Club Shop is only open for collections for fans in the Wrexham Lager Stand (home and away).
  • From 1.30pm, Macron Stand ticket holders should collect their tickets from the collection point on the Mold Road side of the stadium.
  • The WREXRENT Stand is closed for this game.
  • See the map below for these locations.

Racecourse Ground map.jpg

To avoid the risk of long queues on match-day, and leading up to kick-off, we ask all supporters to collect their tickets as far in advance as possible and consider using Print-at-Home/eTickets in future.

Gates open for this game at 1.30pm. Please note, there will be no cash turnstiles in operation for this all-ticket game.

Again, we ask all supporters to get to the Racecourse Ground early where possible, to reduce queuing times and ensure any enquiries can be dealt with promptly and well in advance of kick-off time.

Print-at-home/eTickets

If you selected the print-at-home/eTicket option, please remember the following key steps to help ensure a smooth entry into the Racecourse Ground: 

  • Print it out as a paper ticket, in its original size (A4)
  • Print on plain white paper, and do not alter the ticket in any way
  • Ensure the print is of sufficient quality to be read by the scanners on the turnstiles, and not faded/discoloured
  • Make sure you do not fold along the barcode code

How to use an eTicket on your phone 

  • Load your ticket up on your phone before getting to the turnstiles
  • Ensure your phone is carrying enough charge before leaving for the Racecourse Ground
  • Ensure your screen is not damaged in anyway
  • Set your screen brightness to full
  • Zoom in on the barcode section of the ticket to help the turnstile operators to scan you in

Wrexham Lager Stand ticket holders should enter via turnstiles 5-6. Macron Stand ticket holders should use turnstiles 25-30.

Please only sit in your specified seat, and keep hold of your ticket in case any issues arise. Supporters found inside the Racecourse Ground without a valid ticket may be ejected.

Please stay off the playing surface at all times, and abide by the ground regulations.

COVID-19 guidelines

We continue to follow the existing Welsh Government guidance at the Racecourse Ground.

At present, you do not need a COVID-19 pass to enter matches at the Racecourse Ground.

We do, however, urge all supporters to continue to remain vigilant and respectful of your fellow fans and consider them when making decisions on match-day.

It is noted that face masks are not required in outdoor settings or hospitality (including concourses). We strongly advise the wearing of face masks, especially while entering the stadium and when queuing at toilets and food and beverage kiosks. It is a recommendation that face masks are worn in all other areas / at all times.

Where possible, when moving around the stadium, we ask supporters to be mindful of social distancing and to try to maintain it wherever they can.

Please also maintain good hand hygiene, use hand sanitisers where provided and avoid touching your face, handles or railings wherever possible.

You are responsible for deciding whether or not you should attend any match and, prior to attending each match, carry out a personal risk assessment based on your own age, health and susceptibility to infection and clinical vulnerability and of those in your household or support bubble (based on government guidelines).

You must not attend this game if you have been asked to self-isolate, and you should not attend if you or anyone in your household has developed any COVID-19 symptoms.

Please avoid unnecessary movement away from your seat, and wherever possible wait until gangways are clear to avoid queuing and crowded concourses as much as you can.

Supporter conduct

After a small number of incidents at the Racecourse Ground this season, we urge all supporters to consider their conduct when watching Wrexham AFC, and how this impacts your fellow supporters’ safety and match-day experience.

As above, you must not enter the playing surface at any time. Furthermore, anybody found throwing objects or using pyrotechnics will be dealt with as strictly as possible. Pyrotechnics and smoke bombs, in particular, have no place in a football stadium.

Incidents at some of our matches this season has resulted in the Club being charged and hit with financial penalties.

Do not let your Club and your fellow supporters down with your behaviour, and please report any concerns to your nearest steward.

We are aware that this refers only to a very small number of isolated incidents, but we urge all supporters to work together to help us to stamp this out.

Should you encounter any trouble or unacceptable behaviour, you can report this to your nearest steward or, confidentially, by emailing info@wrexhamafc.co.uk.

Away supporters

Away supporters for this game will occupy the university end of the Wrexham Lager Stand. Entry is via turnstiles 3-4.

Parking

Parking is available in the Wrexham Glyndwr University car park, adjacent to the stadium, at a cost of £3 per car. Blue badge parking is also available.

Please do not park in the main club car park, and please also be respectful of our neighbours when choosing where to park. Cars must not be parked in permit-only areas around the ground.

There will be no road closure outside the stadium after this game, so please take care when exiting the Racecourse Ground.

We know all supporters are proud of our place in the community, and we ask everybody to respect that when parking their cars so as to avoid disruption to our neighbours.

Please also be mindful of our neighbours when leaving the Racecourse Ground, and take care when walking to and from the stadium.

Travel information

By car: The Racecourse Ground is located on Mold Road. The postcode is LL11 2AH. By car, take the A483 from Chester or Oswestry to Wrexham. Exit at the ‘Mold’ junction and then follow signs for ‘Town Centre’ and the Racecourse Ground will come quickly into view.

By train: The nearest train station is Wrexham General, which is located next to the ground. Please note, under Welsh Government guidelines you must wear a facemask when travelling on Transport for Wales services.

By bus: Wrexham bus station is located in the centre of town. From the bus station, head towards the prominent multi-storey car park and turn right along Mold Road. The ground will be located on the right-hand side, just after you cross the bridge over the railway tracks, about half a mile along this road.

Hospitality

The 1864 Partners Lounge, Aviation American Gin Suite and Exec Room will not be open for this game.

Hospitality guests in the executive boxes, including our match and match-ball sponsors, should enter via the reception on Mold Road. Hospitality opens at 12pm.

Please contact geoff.scott@wrexhamafc.co.uk should you have any further questions regarding hospitality.

Centenary Club

The Centenary Club will also not be open for this game.

Kiosks

Refreshment kiosks will be open for this game in the Macron Stand and Wrexham Lager Stand, serving a range of hot and cold drinks, alcoholic drinks, hot food and confectionary.

We ask all supporters to use card payments where possible.

Match-day programmes

Printed match-day programmes will be available to buy from our sellers in the Macron Stand concourse, at a cost of £2 each. Programme sellers will be situated within the concourse of the Macron Stand, while supporters in the Wrexham Lager Stand can buy their programmes from the Club Shop.

If any programmes remain after the match, they will be available online from the club shop at shop.wrexhamafc.co.uk for delivery only, from Monday February 14.

Bags/luggage

Please only bring necessary personal items with you, and only one small bag if essential. You can see a full list of prohibited items in our Ground Regulations.

Disabled supporters

Our accessible viewing platform in the Macron Stand will be open for this game. Supporters who have been contacted to use the Macron Stand platform, should enter via the Mold Road reception and use the lift.

Wheelchair supporters should enter via gate 12, to the left of the turnstiles on Mold Road, for the level entrance into the stadium.

We ask that all wheelchair users stick to their allocated spaces, due to the high demand for places this season. Ticket-holders in the Autism Friendly section should also use gate 12 – our designated quiet entrance. The refurbished sensory room will be open for this game. Please note, we have fitted a radar lock to the sensory room – if you require entry, please see the friendly-face stewards.

Our autism-friendly section is PG1 – a designated quiet area, with more space for supporters.

All of our accessible toilets at the Racecourse Ground have radar locks on – please ensure you bring your radar key, if you have one, to access these toilets. If you do not have a radar key, you can ask a steward.

Our audio-descriptive commentary service will also be available for this game. Receivers can be picked up from reception in the Macron Stand, but supporters must bring their own headphones. Your commentators for the game will be George Randles and Alan Fox.

Other frequently asked questions

What time does the Club Shop open?

9am-6pm, but closed during the match.

What time is the ticket office open?

The ticket office at the Club Shop will be open from 9am. All ticketing enquiries should go through the ticket office. Supporters in the Macron Stand should collect their tickets from the ticket collection point on Mold Road after 1.30pm.

What time will the turnstiles be open?

The turnstiles in all areas will be open at 1.30pm for this game. Please make every effort to arrive early in order to help try and ensure all supporters get in before kick-off.

Where do I enter the ground?

Please enter the stadium via the entrance marked on your ticket and see above for entry points too. Turnstiles for the Wrexham Lager Stand are located via the main club car park, where the club shop is situated. Turnstiles for the Macron Stand are accessible from the street. The WREXRENT Stand is not open for this game.

Can I pay using cash or card?

Both card and cash are accepted at the Racecourse Ground, however we are urging all supporters to use card payments where possible.

What if I have questions or need extra assistance?

If you have any questions or need extra assistance, please don’t hesitate to speak to a steward or any member of staff. They will be happy to help. Our full ground regulations can be viewed on the club website.

Can’t make the game?

If you can’t join us at the Racecourse Ground for Saturday’s match, you can follow along wherever you are through the club website.

Live audio commentary will be hosted on WrexhamPlayer, for free – please register to access commentary.

A live text feed will also be available on the Live Match Centre, as well as updates on our social channels.


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