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Club News

WEMBLEY | Access requirements information

16 May 2022

Guests with access requirements who are looking to attend this weekend's Buildbase FA Trophy Final should note the information below, provided by Wembley Stadium.

Any enquiries should be directed to the Club's Disability Liaison Officer, Kerry Evans, via kerry.evans@wrexhamafc.co.uk.

TICKETING FOR GUESTS WITH ACCESS REQUIREMENTS

Wheelchair User Tickets: The price charged is equivalent to the lowest price category, with a complimentary ticket for a Personal Assistant/Companion who is seated next to them. Wheelchair user platforms are located across levels 1, 2 and 5, including in hospitality areas. If a wheelchair user is attending the match in a box, then two seats will be removed for each wheelchair user. A dedicated Customer Engagement Team will be deployed at all appropriate locations within the Stadium to assist as required.

Tickets for guests with other access requirements: The allocation of ambulant tickets are for visitors with disabilities who are not wheelchair users. They are located in level 1, row 31 and the ticket recipients will be required to climb 4 steps to access these seats.  Row 31 is above the wheelchair bays and therefore anybody standing in front will not block their view.

Acrophobia/Vertigo: Level 5 is the highest tier, which has a steep gradient and may not be suitable to sufferers of vertigo. It is recommended any supporter who suffers from this condition is allocated tickets in level 1.

TRANSPORT AND STADIUM ACCESS FOR GUESTS WITH ACCESS REQUIREMENTS

Accessible Parking: Blue Badge parking is available to purchase at a cost of £15.00 per space via www.wembleyofficialparking.com. From Blue Badge Parking, the Customer Engagement Team will be on hand to support guests with an airport style wheelchair pick-up/drop-off service and/or chaperone and directional assistance to the entry gates or seating bowl. Blue Badge Parking is allocated in Blue Car Park, which is connected to the North Eastern side of the stadium outer concourse by a bridge.

Shuttle Bus Service: This is available from Wembley Park Station to the Stadium and is complimentary, running on a rotational system.  The Wembley Customer Engagement Team will be on hand to support all guests with directions.

Access to the Stadium: Access is across level plazas with no steps & no ramps steeper than 1:20. Wheelchair users & other disabled spectators enter the Stadium with all other spectators, through the same turnstiles & through the same entrances. Access from Blue Badge Parking is across a bridge from the 3rd level of the car park.

  • From the North using either of the four lifts outside the Club Wembley Main entrance up to the Bobby Moore entrance.
  • From Wembley Stadium Station & Wembley Central Station (South West) access is across the White Horse Bridge & onto the outer concourse via Gate 3 in the South West corner of the Stadium footprint.

STADIUM FACILITIES FOR GUESTS WITH ACCESS REQUIREMENTS

Audio Descriptive Commentary: The Stadium operates a free of charge audio-descriptive commentary system, delivered by radio packs. These can be used anywhere within the seating bowl & can be collected from our information points once in the stadium. Each recipient will be required to fill in a personal hire form to use the equipment. Headphones are provided free of charge, but guests are welcome to bring their own, providing they have a 3.5mm jack.

Information Points and Customer Engagement Team: The locations of the information points inside the stadium are Team East: Level 1, Block 108 (near Gate G) & Level 5, Block 513 and Team West: Level 1, Block 137 (near Gate H) & Level 5, Block 540

The Customer Engagement Team wear red jackets with ‘Here to Help’ and are located in all the Information Points as well as roaming the stadium footprint.

Dog Spending Area: There is a dog spending area located outside Turnstile P. If a guest has an assistance dog, please speak to a member of the Customer Engagement Team in the event any assistance is required.

Sensory Rooms: Wembley Stadium has two sensory rooms, which are in the North West and North East corners of Level 4 and will be allocated to Team East and Team West. Each Sensory Room has the space for 12 guests, to include two wheelchair users per room if required. Each of the spaces have the ability for guests to sit in the seats outside the box, or watch the match from within the box as required.

Each sensory room is divided into a lounge style area with seating, and an immersive space which contains equipment designed to assist guests with a wide range of sensory requirements.

Toilets and Changing Places: There are 147 RADAR Key toilets across the entire footprint of the stadium, and the Customer Engagement Team and Crowd Safety team can assist guests who do not have their own RADAR key. There are two Changing Places

Lifts: There are lifts to all levels of the stadium, as well as the Outer Concourse. Please speak to the Customer Engagement Team if you need assistance locating a lift.


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