UPDATE | Season ticket and match ticket refunds

Macclesfield Town
Posted:Wed 04 Nov 2020

Wrexham AFC would like to issue the following update regarding season ticket and individual match ticket refunds.

First, we would like to thank all fans for their patience as the club continued to deal with the uncertainty caused by the ongoing pandemic.
 

Season ticket refunds

All season ticket refunds will be posted this week, and the club can confirm we received a total of 450 requests for refunds, totalling £22,550.

We would like to thank the 1,111 supporters who chose to donate their refund, which added up to £53,628 in total, of which five per cent (£2,681.40) will be donated to Nightingale House Hospice and NHS cancer charity 'Awyr Las'.

A further 758 supporters did not inform us of their decision, totalling £28,246. As explained when the process for claiming a refund was outlined, the club is unable to treat an unclaimed refund as a donation, and carries liability on that amount for six years.

Wrexham AFC would like to apologise for the delay in issuing the refunds, which was caused by the uncertainty regarding admitting crowds at the start of this season.

In the initial budgets presented at the AGM in August, we based our projections on being able to issue ten-match tickets in September but this was ultimately not possible.

Furthermore, we were unable to provide a streaming service – currently a key income source for the club – for our home match against Maidenhead United, due to this being televised live by BT Sport; while our home game against Sutton was postponed too.

However, we are in now in receipt of the National Lottery funding, which we are extremely grateful for, and which gives us some certainty over cash flow.
 

Match ticket refunds

As a result, we are now processing the refunds for the following events and/or matches, where the ticket was purchased against a registered account.

We did attempt to process these refunds by card but, due to moving to a new ticketing system recently, this option was not available to us.

In summary, the following refunds are being processed:

  • Wales v Austria Coach                                       £124
  • Wales v USA Coach                                               £42
  • Away travel to Barrow AFC                               £598
  • Wales U21 v Estonia U21                                    £59
  • Wrexham AFC v Torquay United FC          £2,067
  • Wrexham AFC v Borehamwood FC               £322
  • Wexham AFC v Dover Athletic FC                      £4
  • Wrexham AFC v Hartlepool United FC           £19
  • Wrexham AFC v Notts County FC                    £94
  • Hospitality v Torquay United FC                     £295
  • Hospitality v Boreham Wood FC                    £576
  • Hospitality v Dover Athletic FC                       £345
  • Hospitality v Hartlepool United FC            £1,183
  • Hospitality v Notts County FC                         £601

If you purchased your match ticket by cash, then you can return your match ticket to the Ticket Office using this form that we will use to issue a cheque refund.
 

Barrow (away) match tickets

The process for Barrow away tickets, for the postponed match on Saturday March 14, will be slightly different as we will require you to return your original match ticket.

This is because not all tickets sold have been assigned to a supporter, which – had that been the case – would have allowed us to automatically issue a refund.

We have therefore created a form for supporters to complete in order to claim their refund.

Please follow this link to the form to claim your refund, which must be posted back to the club with the original match ticket.

 

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