Accessibility at Wrexham AFC
There are 42 total spaces for home supporters at pitch level in the Macron Stand. Fair cover with helpers sat beside.
A platform at height was built in 2015 and allows for six wheelchair spaces, with companions, which are assigned by the Disability Liaison Officer on a rotating basis. Contact Kerry Evans at email@example.com to ensure you have a place on the rota. Access to the platform is via the reception entrance to the Macron Stand where there is a lift to gain access to the platform.
There is a pitch-level platform available, with four wheelchair spaces and provision for companions beside the STōK Cold Brew Coffee Stand. There is another accessible platform in the away end of the Wrexham Lager Stand, with space for companions.
We offer a waitress service to all wheelchair users, meaning you can order food/drinks pitchside.
DISABILITY LIAISON OFFICER
Kerry Evans is the Disability Liaison Officer at Wrexham AFC after taking the role in March 2022 on a full-time basis. The Disability Liaison Officer is responsible for all things relating to disability within the Football Club.
The StōK Cae Ras is an autism-friendly stadium.
We also have a autism quiet zone in the home end, but if any travelling supporters feel they would benefit from sitting there with their families then get in touch. There is a designated quiet entrance, at gate 12 on the Mold Road. Users can enter the Macron Stand through this gate and proceed straight to the concrete entrance towards the pitch in order to avoid the busy concourse. The quiet zone is located at the opposite end of the Macron Stand, but can be accessed by walking in front of Row A. We have a waitress service to take food/drink orders pitchside so that you don't need to enter a busy concourse. Wrexham AFC have both female and male stewards designated to the area to chat and support the people sitting there.
We also offer ear defenders, the use of dedicated toilets and a quiet sensory hub, with books and sensory lighting that can be used close by if you need some quiet time. The sensory hub requires a radar key for access. If you do not have a radar key, please contact the Disability Liaison Officer or a steward.
The Club Shop offers a sensory hour each Wednesday from 4pm-5pm, providing a quieter shopping experience, targeted specifically at supporters with sensory issues. Signs will be in place to remind customers, and staff will be on hand to ensure a quieter shopping hour while lights will also be dimmed in store to cater for visitors.
Quiet Walkabout Sessions
Wrexham AFC also offer quiet walkabout sessions during the season, where we invite anybody with sensory issues into the stadium while it is closed to the public, as an opportunity to get to know the stadium and learn more about what to expect when visiting in readiness for a matchday.
Autism-Friendly Football Sessions
We hold sessions for both primary age and secondary age children in all half-term holidays and summer holidays. The sessions take place on a Monday for secondary age children, and a Wednesday for primary age children at the Wrexham Glyndwr University sports hall, run by our Wrexham Community Trust staff. You must register your interest in with firstname.lastname@example.org in advance.
AUDIO DESCRIPTIVE COMMENTARY
We have a free Audio Descriptive Commentary service run by the Wrexham AFC Disabled Supporters Association (DSA), for both home and away supporters, that is available at all our home games, where blind and partially sighted people can hear a descriptive commentary of the game. All you need to do is bring your own headphones or earphones to use in a device, which can be collected in advance of the game. Please contact Andy Pierce at email@example.com. Receivers can also be collected at the Macron Stand reception desk, on the Mold Road.
Wrexham AFC offer an audio match day programme for blind and partially sighted people, which is available to all subscribers of the new WrexhamPlayer platform on the club website. Read by former Dragon Heart host Kingsley Evans, the audio programme includes all the main features of the main match-day programme, as well as an exclusive weekly interview.
Appropriate age level pricing in respective stands applies. A companion (if required) will be admitted free of charge accompanied by proof of disability. Eligibility forms are required to obtain your free companion ticket (Attendance Allowance/PIP/DLA/CVI), which must be shown in advance.
All ticket enquiries, for both home and away matches, for supporters requiring a companion ticket (wheelchair users/ambulant disabled) must be addressed to Kerry Evans - firstname.lastname@example.org. Tickets for home matches go on sale 12 days before the fixture, with a five-day priority window for members. Tickets for away matches are controlled by the hosting club, please contact Kerry as far in advance as possible to express your interest.
There are no cash turnstiles in operation at the STōK Cae Ras, and all tickets must be purchased and collected in advance.
PARKING AND ACCESS
Matchday parking is available in the University car park next to the ground, with access via the Plas Coch or Crispin Lane. There is no provision for entrance through Mold Road on matchday.
The car park costs £5 and will be controlled separately to the Football Club, with the university taking over management of the car park for the 2023-24 season. Blue badge parking will be available at Wrexham University in the usual spaces, and will be staffed by the University as a result of the changes mentioned above.
TOILETS AND CATERING
There are two accessible toilets in the Macron Stand concourse, one as you enter via gate 12 and one the opposite end of the concourse with alarm cords in place.
There is also an accessible toilet on Floor 1 of the 1864 Suite, inside, which can be accessed via the Macron Stand lift for anybody using the suite or the accessible viewing platform.
A new accessible toilet is now available on the concourse of the STōK Cold Brew Coffee Stand, while supporters in the Wrexham Lager Stand can use the accessible toilet located within the Centenary Club - please note, you do not need a Centenary Club pass to access this toilet, but may need to inform the receptionist.
All accessible toilets must be unlocked with a radar key - please contact the DLO or a steward if you do not have a radar key with you.
A refreshment area with low level counter is by the gate 12 entrance and in the middle of the concourse there is a further refreshment area with both higher & lowered counters for easy access, all with steward assistance. The STōK Cold Brew Coffee Stand concourse also features lowered counters throughout.
A hearing loop is available in the Club Shop and in the Centenary Club at the bar. The 1864 Suite and Bamford's Suite feature hearing room loops for all hospitality guests in these areas.
Wrexham AFC has now installed braille signange in all current stands at the STōK Cae Ras, having previously installed signage in the Macron Stand.
UNITE FOR ACCESS
Wrexham AFC have both blankets on cold days and fully waterproof ponchos on wet days available for both home and away supporters, free of charge.
Wrexham AFC have an ongoing dementia-friendly project at the STōK Cae Ras. We recommend our Macron Stand, as our most dementia-friendly, where we have painted all toilet facilities in high-contrast colours, and all steps in yellow paint with a non-slip element added and nosing.